Privacy policy

1. Overview

This Privacy Policy explains how Vecodes, Inc. collects, uses, shares, and protects personal information when you visit the website, contact us, book a call, use the client portal, submit project requests, or receive services.

2. Information we collect

We may collect contact information such as name, email address, company name, role, and communication details; account and project information such as requests, files, links, Loom videos, credentials you choose to provide, technical requirements, support messages, and feedback; billing information processed by payment providers; scheduling information from booking tools; and usage information such as device data, browser data, pages viewed, referring URLs, and approximate location derived from IP address.

3. How we use information

We use personal information to operate the website, respond to inquiries, book calls, provide services, manage subscriptions, process payments, communicate about projects, build and maintain deliverables, provide support, secure accounts and systems, prevent misuse, improve the website and services, and comply with legal obligations.

4. Project data and client accounts

When you ask Vecodes to build software, automations, or integrations, you may provide access to your own tools, data, APIs, systems, files, and accounts. We use that information only to perform the requested services, troubleshoot issues, document work, and maintain the systems you ask us to support.

5. AI tools and service providers

Vecodes may use trusted service providers to operate the business and deliver services, including hosting, databases, analytics, email, payment processing, scheduling, project management, automation, AI, code assistance, and customer support tools. These providers may process information on our behalf according to their own terms, security practices, and data processing commitments.

6. Cookies and analytics

The website may use cookies, local storage, analytics, or similar technologies to operate the site, remember preferences, understand usage, and improve performance. You can control cookies through your browser settings. If analytics or advertising tools are added later, this policy should be updated to describe those tools and any related choices.

7. How we share information

We may share information with service providers that help us operate the site and provide services; with third-party platforms you ask us to use; with professional advisers such as accountants, lawyers, and insurers; in connection with a business transaction such as merger, acquisition, financing, or asset sale; and when required by law, legal process, security needs, or protection of rights.

We do not sell personal information. We do not knowingly share personal information for cross-context behavioral advertising unless disclosed and permitted by applicable law.

8. Data retention

We keep personal information for as long as reasonably necessary to provide services, maintain records, resolve disputes, improve operations, comply with legal obligations, and enforce agreements. Project data may be deleted, returned, or retained according to the applicable service arrangement and operational backup practices.

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for using strong passwords, limiting account access, and managing credentials for your own third-party tools.

10. Your choices and rights

You may request access, correction, deletion, or export of personal information by contacting [email protected]. You may also unsubscribe from non-transactional emails where an unsubscribe option is provided. Some requests may be limited by legal, security, fraud prevention, billing, backup, or contractual obligations.

11. California privacy notice

If California privacy laws apply to your relationship with Vecodes, you may have rights to know, access, correct, delete, and limit certain uses or disclosures of personal information, and to be free from discrimination for exercising those rights. To submit a request, contact [email protected]. Vecodes does not sell personal information.

12. International users

Vecodes is operated from the United States. If you access the site or services from outside the United States, your information may be processed in the United States or other locations where service providers operate. Those locations may have data protection laws different from your jurisdiction.

13. Children

The website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided personal information, contact us so we can take appropriate action.

14. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Continued use of the site or services after changes become effective means you acknowledge the updated policy.

15. Contact

Questions or privacy requests can be sent to [email protected].